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Work at Anderson's
Bookseller at Anderson's Bookshop La Grange
26 S La Grange Rd, La Grange
Must provide an excellent level of customer relations skills, product knowledge and teamwork. Booksellers are able to perform all essential duties.
ESSENTIAL BOOKSELLER DUTIES AND RESPONSIBILITIES:
A bookseller's primary responsibility is to effectively satisfy each customer's needs and also includes:
Use telephones/intercoms appropriately, correctly.
Strong Communication skills
Prioritize duties appropriately
Maintains neat and organized work space while performing duties.
Able to multi-task competently.
Familiar with new release and other specifically merchandised areas
Maintain reliability in attendance
Knows return/refund/exchange policy and procedure.
Be attentive to floor activity/loss prevention policy and practice.
Follow employee handbook and use handbook and Job Description as a resource for understanding performance expectations.
Follow health and safety guidelines
Other duties may be assigned
Customer Service & Presentation
Acknowledge arriving and departing customers. Ability to watch flow of customers and be accessible to shoppers.
Fully able to engage and answer customer's queries and requests.
Ability to be resourceful and think creatively when assisting a customer with a book search
Offer and competently take a customer order.
Ability to Understand and utilize discount programs.
Offer and sell gift cards
Understand customer shipping procedure
Greet customers at register.
Handle and ring merchandise appropriately, accurately.
Understand and tender all types of payment correctly.
Handle money, receipts correctly. Verbalizes transactions.
Consistently offer Discount Program.
Understand Void/Refund/Credit procedure/policy
Demonstrate pride and ownership of store by maintaining cleanliness, organization and attractiveness of store's interior and exterior
Be familiar with store layout, sections and shelving organization.
Ability to assist with pulling/counts of sections.
Shelve accurately while visually merchandising.
Fully understand how to read a display screen in Wordstock
Familiar with Ingram and Baker & Taylor.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum 1 yr. previous bookselling or relevant retail background required
Ability to handle money
Comfortable with operating a computer
Communication skills necessary to assist customers as needed with a cheerful outgoing personality
Dress and grooming appropriate for working with the public
Must have a strong command of the English language
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift 40 pounds unassisted and 60 pounds with assistance
Ability to stand for at least 3 hours at a time
Drop off or
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