Karyn Ross

 KARYN ROSS 
SUNDAY, SEPTEMBER 25TH at 2:00PM
ANDERSON'S BOOKSHOP NAPERVILLE
123 W JEFFERSON AVE, NAPERVILLE


A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success.

 EVENT DETAILS 
This in-store event is free and open to the public. To join the signing line, please purchase the author’s latest book, The Toyota Way to Service Excellence, from Anderson’s. To purchase your book, please stop into or call the Anderson's Naperville location at (630) 355-2665 or order online using the link below.


 

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations By Jeffrey K. Liker, Karyn Ross Cover Image
$37.00
ISBN: 9781259641107
Availability: Temporarily Out Of Stock - Can Be Ordered For You, Takes Extra Time.
(This book cannot be returned.)
Published: McGraw-Hill Companies - September 20th, 2016